By by Dr Norman Chorn
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September 28, 2022
What drives organisational performance There is a wide range of views on the definition of organisational performance. Profitability? Market share? Good products? Despite the lack of a common measure for performance, the question of what drives performance is more easily answered. We have given up the search for the strategy, culture or style that produces the best performance in any condition. Instead, it seems more sensible to recognise that any strategy is only appropriate in a given set of market or competitive conditions. Similarly, we realise that a given culture or leadership style is only appropriate in a given strategic situation. While this basic principle is easily understood, how can it be applied? We think driving organizational performance may lie in the concept of “ strategic fit ”. What is Strategic Fit and How Does it 'Fit In'? Strategic “fit” considers the degree of alignment between your strategy, culture and leadership style. In this sense, alignment refers to the “appropriateness” of the elements to one another. Research reveals that superior performance (measured in a variety of ways) is associated with high degrees of alignment between strategy and culture — ie: a good “fit” between strategy and culture. This is explained by the fact that culture has a significant influence on the organisation’s capabilities in two ways: By acting as a filter to constrain strategic options to those that are compatible with the existing culture (1) [ 1] By requiring cultural change to enable the organisation to effectively implement its strategy (2) [ In both cases, we see that the “fit” between culture and strategy is closely associated with the organisations ability to execute strategy and, therefore, improve an organisation’s performance. Leadership has a critical role to play in this “fit’ between culture and strategy. Not only does leadership influence and guide the overall strategy, culture is also shaped by the style and key behaviours of leaders in the organisation. 3 Steps Leaders Can Take to Strategically Align Culture With The Business Strategy Clearly define the business strategy with respect to “how we will win” in the market Identify the key elements of the culture to support the strategy Adopt a leadership style that will actively shape the required culture. These steps are further outlined below. 1. Clearly Define The Business Strategy With Respect to 'How we Will Win' in The Market The purpose of strategy is to achieve some form of competitive advantage. Therefore, strategy should answer the question of “how will we win?”, or “what do we do to earn our customers’ business in this market?”. Competitive advantage is achieved when the business has a pronounced focus on the source of competitive advantage. Focus is achieved through a purposeful over-allocation of resources to a particular set of initiatives, rather than evenly spread through all initiatives. Focus is different to balance – it is a deliberate imbalance of resource allocation. There are 4 focused pathways to choose from to create competitive advantage in strategy. These are represented in the diagram below by individual colours. Recognise that your strategy may have elements of all four pathways — but there should be clear dominance in one to reflect the required focus.